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Day Planner

account_not_linked

What went wrong

Section titled “What went wrong”

After choosing Sign in with {provider}, you’re returned to Day Planner with the error account_not_linked, and you aren’t signed in.

Why it happens

Section titled “Why it happens”

A Day Planner account with the same email already exists, and it couldn’t safely be linked to the provider login, because either:

  • the provider doesn’t report the email as verified, or
  • the Day Planner account’s email isn’t marked as verified.

Both have to be verified. Otherwise someone who registered your email with a provider could get into your account. See linking external logins.

How to fix it

Section titled “How to fix it”
  • Verify the email with the provider. In the provider’s account settings, confirm the email address, then try again.
  • Verify the Day Planner account. An admin can mark it verified by resetting its password with the set-password command, which vouches for the email. Accounts created by an admin or from an invitation are already verified.
  • Or sign in with email and password instead.

See also

Section titled “See also”